Naa Yoon
Kenya Airways Wheelchair Assistance is a comprehensive service designed to ensure that passengers with limited mobility experience a smooth, safe, and dignified journey from start to finish. Travelers can request wheelchair assistance at the time of booking through the Kenya Airways website, mobile app, or by contacting the airline’s customer service team. Once the request is confirmed, all necessary preparations are made in advance to support the passenger throughout their travel. At the airport, trained staff provide personalized assistance during ticketing and check-in, helping with documentation and ensuring a seamless process. Baggage assistance is included, with care taken to handle luggage efficiently and securely. As part of the service, passengers are accompanied through security screening and guided to their departure gate with real-time flight information updates.
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